Maybe you’ve noticed a slump in your employees’ productivity lately. You’re not alone. According to Gallup, U.S. employee engagement has...

If you’re having a hard time holding onto workers, you’re not alone. Going into the third year since Covid-19 emerged and, with it, a...

On the surface, it may seem like the best reason to partner with a contact center is convenience. It’s certainly true that using a...

You’ve always known that offering a great customer experience is one of the most powerful ways to differentiate yourself from your...

It isn’t surprising most business leaders are confused about how artificial intelligence is transforming contact centers. For decades,...

At first glance, it may seem like the rapid growth of the nearshore BPO market occurred overnight. But, in fact, the governments of...

When the government joins forces with the business sector, growth inevitably follows. South Africa’s BPO industry has flourished with the...

Without taking into account the Employee Experience (EX) a CX strategy is somewhat flat. People support the strategy… Why is it that we...

Contingency recruiting in it's simplest form an outsourced recruiting service where the recruiter or agency only receives a fee on the...

I will freely admit I have hired the best interviewer in some instances and have been pleasantly surprised in some cases and other times...